Privacy Trees Ornamental Trees Research Tree Care About Us FAQ
Call Us: 425-343-2650
NurseryTrees.com is again open for business, but with some changes in how we do things. We are all naturally concerned about Covid-19 and NurseryTrees.com has taken the following steps to protect our Customers and ourselves, with the goals being to: (1) limit/eliminate "in person" contact between Customers and NurseryTrees.com staff, and (2) to comply with the Governor's regulations. We have enough experience with this now to know that it is possible to accomplish these goals and still end up the same "quality" outcome on the planting project as we would have had in the past. This is accomplished as follows:
Personal Contact/Social Distancing
Initial Information: As we have done for years, we ask Customers to begin the discussions by filling out our online "Free Estimate Request" form, and send us photos of the project area. One of our Project Managers then follows-up by e-mail or phone (Project Managers are working remotely, not in the Farm Office). For many projects these discussions are all that is necessary to provide the Customer with Project Descriptions/Price Quotes so they can make a decision.
"Site Visits": In some situations it is necessary for one of our Foremen to see the Customer's property before we can recommend trees and provide Price Quotes (there is no cost or obligation for this service). In the past this meant the Customer and our Foreman walking the property together and discussing things. However, if desired it is possible to do this without any "in-person" contact, with our Foreman talking with the Customer by phone while he/she walks the property and the Customer staying inside their house and looking out the window. If the Customer comes outside, then "social distancing" is observed (see below).
"Pick-Up" Sales are allowed under the Governor's "Curbside Sales" regulations. The goal is to eliminate "in-person" contact:
Upon arrival at the farm the Customer are asked to stay in their car and call our office to tell us they have arrived. They will receive instructions as to where to drive for the trees to be loaded.
Customers are asked to stay in their cars during loading.
Payment by credit card over the phone is strongly encouraged; if cash or checks must be used, they may be placed for pick-up by our employee with social distancing being observed.
Our employees will all be wearing protective equipment and we encourage Customers to do the same.
Deliveries are also allowed under the "Curbside Sales" regulations. Customer will identify for us where they would like the trees placed, and we ask that social distancing be observed. Payment by credit card over the phone; if cash or checks must be used they may be placed for pick-up by our employee. Our employees will all be wearing protective equipment.
Farm Visits: All farm visits are "By Appointment Only". Our Project Managers are working remotely but are available to meet you at the farm at a scheduled time. Before that happens we will work with you by phone/e-mail to define what you are trying to accomplish so that your time at the farm is as productive as possible. Our employees will be wearing masks and will "Social Distance"--see the "Personal Contact/Social Distancing" section below. In the past we drove Customers around the farm in electric carts, but that doesn't work now; instead we walk around the property and/or have the Customer drive their own car to the tree locations.
Sorry, but we do not have a public restroom available.
Planting: Tree planting projects, being outside, make for a safer working environment for Customers and our workers. Like the "Site Visits", this can be done with virtually no personal contact. Likely, most jobs will involve a small amount of personal contact at the beginning, and then little/or no personal contact through completion.
In accordance with the Governor's regulations:
We will designate a "Covid 19 Site Supervisor", in charge of compliance with the State's CO VID-19 regulations. Usually this is the Foreman.
All employees have the required safety equipment including masks, gloves and hand sanitizer. We monitor their health daily.
We have a portable "Hand Wash Station" for our employees to use. We do not need any water from the Customer and will take all "dirty water" with us for disposal later.
We will put up the required written "COVID-19 Job Site Plan"--a one-page document with the Customer's name and address and a brief description of the work. This has its own stand. On the other side of the stand is the required "COVID-19 Safety Precautions poster."
At the conclusion of the work our crew will use disinfectant wipes on anything we may have touched such as gate handles, faucets, etc.
Personal Contact/"Social Distancing": If there is a need for in-person contact, either here at the farm or during a “Site Visit” or Planting, we follow the recommended protective steps:
1. No handshakes upon meeting;
2. It is usually not necessary for the Customer to come into the Farm Office; and definitely not necessary for us to come into the Customer's house;
3. Stay 6' away from the person during conversations or while walking;
4. Limit/avoid passing documents, photos, etc.; use hand sanitizer if you do. We no longer give paper receipts unless the Customer requests one; instead we send a receipt by e-mail at the conclusion of the work;
5. Our employees will all be wearing protective equipment and we encourage Customers to do the same.
6. If a Customer has any additional requests or concerns, we will work with him/her to address those.
We are all obviously in this unique situation together. We will continue to monitor the State's Regulations and make whatever changes are required. We look forward to working with you, and we also look forward to the day when we can take this Notice down. Stay safe.
Michael S. Gillie, Manager
Updated May 9, 2020
To Get Started
Please fill-out our Request for a Free Estimate form, or simply call or e-mail us.
OTHER USEFUL RESOURCES:
See our Trees Growing in the Fields!
We have a beautiful 8 minute drone video of our Snohomish tree farm
with many of the trees identified. Click here
Studies: Trees Add Value to Property
Privacy Trees: We are a nursery tree farm specializing in Privacy Trees for screening. We have several thousand privacy trees growing at our Snohomish farm. Plus we have many years' experience in "what works where", professional planting services, ongoing support, and thousands of satisfied customers. Buying directly from a grower has great advantages--fresh trees, great selection, and low prices--you maximize your purchasing power. We also have privacy trees that are not available elsewhere, such as our "Hedged Privacy Trees". You can see our hedged and natural privacy trees in our beautiful 8 minute YouTube Farm Video.
Ornamental Trees: We also have a nice selection of Ornamental Trees, with many of our trees being on the "Great Plant Picks" list for the Pacific Northwest.
Delivery & Planting: We usually deliver & plant our trees for Customers. Click here for more information.
Free Estimates: We will help you determine which trees are right for your project, and provide you with free, no-obligation estimates. This is often accomplished by e-mail and phone, usually first using our online Free Estimate Request Form. Where necessary, we will send one of our experts out to review the project (no cost or obligation). More information
Location: We’re conveniently located just 15 minutes north of Woodinville. We’d be happy to have you out. We are a farm, not a retail nursery so we don't keep regular retail hours; instead we set up appointments so that we can focus on your project. More information
Covid-19 Precautions: In accordance with the Governor's directives we have made some changes in the way we do things. For a detailed break-down of these steps please see our "Covid-19 Precautions" webpage.
Payment: We don’t require any money “up front”—you only pay when the job is completed (unusual exceptions to this are large/special projects or lengthy “holds” on trees). Be careful of contractors asking for “up front” money; they might not come back!
Warranty & Support: When we plant your trees we include staking (if necessary), transplanting fertilizer, and an easy-to-use watering system that hooks into your garden hose. More information. We also give a one year Warranty on trees we plant, for no additional charge. More information We have a detailed “Care of Your Trees” section of our website, and provide ongoing support--we're available to answer your questions as your new trees grow. More information
Customer Service: We pride ourselves on our Customer Service—real people answering the phone. We have an "A+" rating with the Better Business Bureau (their highest rating), are an Angie's List Super Service Award winner, have excellent reviews on Yelp, Google, etc. and a 100% satisfaction rating with eBay.
Our Business: We’ve been in business since 1995 and have a dedicated, experienced staff, most of whom have been with us for many years. See: "About Us" for our history. We sell retail & wholesale, for residential and commercial projects. We are a registered Washington State contractor (License Number: NURSEL*956J1). More information Be sure to hire a registered contractor -- to go to the Department of Labor & Industries website to check a contractor's registration, click here. As it says there: "Unregistered contractors carry no bond or insurance to protect consumers. Consumers can face serious issues if anything goes wrong on a job." These liability risks are in addition to fraud, poor workmanship, worthless warranties, etc. We are fully bonded and insured, of course.
Customer Satisfaction: Most important of all is what our customers think of us:
"I am really pleased with your work. You saved me several thousand dollars, steered me away from trees that wouldn't work, provided healthy and beautiful trees, did a great job planting them, and did everything on time and on schedule. You can quote me." Jo, Vashon Island
"Our privacy bank of trees has done nothing but grow well into maturity. Our back yard and deck area is totally private and the 10 trees your team planted [in 2005] are rich, leathery and dark green. We remark on them every day it seems. Please include me in any of your "Testimonials" as you would be hard pressed to find a more satisfied customer." Jim, Port Orchard
"For quality vs. value, your trees are the best landscape purchase I’ve ever made." Jeff, Seattle
"Michael, I just wanted to pass along a note to tell you how thrilled I am with the trees. The effect they have brought to our new courtyard in the front of our home here in Seattle has exceeded my expectations!" Chip Hanauer, Hydroplane Driver--Click Here to see his project.
"I work in customer service so I know good service when I experience it and you have my top rating. I would definitely recommend you to anyone who needs new landscaping. Thanks again.” Carol, Camano Island
"The [new] trees were a great privacy feature when we sold the last house! We now have a much larger space we want to talk with you about . . " Katherine, Fall City
“My compliments to your crew. We’ve had a lot of contractors working on our house recently and we’ve seen the entire range; and your guys were excellent. The trees make things look so much better—I started smiling as soon as I saw them going in." Holly, Queen Anne
"You guys are the best nursery I've ever done business with! And I have dealt with a few. You did what you said you would, on time with attention to detail rarely found. From the beginning of the quote process all the way through to the last detail you made it easy. And you work to ensure that the trees will thrive after planting with detailed advice, a complementary irrigation system, and a website filled with useful information. Most nurseries will just dump off the goods and tell you best of luck, put some water on them. You provide a quality product that sets you apart. Your crew was friendly, polite and operated as a well organized team. I would recommend you without hesitation! Thanks for doing a great job!” Ryan, Buckley
"We can not believe how beautiful your trees are. The privacy is unbelievable. If you ever need a testimonial let us know. Our yard is perfect! We sit there and say "my oh my”! Suzanne, Tacoma
"I don't think I've ever been as happy with something I've purchased." Sarah, Sammamish
Many More Testimonials (click here)
Our Convenient Location
20 minutes from I-405/Bothell-Woodinville
View Directions to our location.
Sales by "Appointment Only", please
Serving Washington State Since 1995
13510 Old Snohomish-Monroe Road
Snohomish, WA 98290
(425) 953-5780 fax
Sales by "Appointment Only", please
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